Refund policy

Returns & Refunds Policy
Thank you for shopping with us! We take great pride in the craftsmanship of our handmade items. Please review our policies regarding returns, refunds, and replacements below.

1. All Sales Are Final
Because our products are handmade and often made to order, all sales are final. We do not accept returns or exchanges for change of mind or personal preference. By completing your purchase, you agree to these terms.

2. Refund Eligibility
Refunds are strictly limited to non-delivery issues. You may request a refund only if your ordered product does not arrive at your shipping address after the carrier’s confirmed delivery window has passed.

3. Damaged or Missing Items
If your order arrives damaged or is missing specific parts, we are happy to send you a new replacement item free of charge.

To qualify for a replacement, you must:

Contact us via email at studiokinta@gmail.com within [insert number, e.g., 7] days of delivery.

Provide evidence of the issue, including clear photos of the damaged item and the original packaging.

Once we verify the evidence, we will process and ship your replacement as quickly as possible.

4. Contact Us
For all inquiries regarding your order, please reach out to our team:

Email: studiokinta@gmail.com

Subject Line: [Order Number] – Replacement/Refund Request